Before you continue: Account deletion is permanent. Any unused credits remaining on the account will be lost and cannot be restored.
How to request deletion
- Select “Request account deletion” above.
- Send the request from the email address connected to your Verso account, or clearly state the account email or phone number.
- We may ask for limited information to verify that you control the account.
- After verification, we will confirm the expected completion time and notify you when the request is completed.
What will be deleted
- Your user account and profile information.
- Your questions, reports, follow-up messages, and review records associated with the account.
- Account-linked device, referral, and usage records that are not required to be retained.
- Other personal information associated with the account, subject to lawful retention exceptions.
What may be retained
We may retain the minimum transaction, tax, accounting, dispute, security, and fraud-prevention records required by law or reasonably necessary for legitimate compliance and security purposes. Where practical, retained records will be separated from the active account, access-restricted, and minimized or de-identified.
Credits and refunds
Unused credits do not prevent you from deleting your account, but they will be permanently lost when deletion is completed. Account deletion does not automatically trigger a cash refund.
For eligible purchases, request a refund through Apple or Google Play, depending on where you purchased. Store refund eligibility is determined by the applicable platform.
Subscriptions, if applicable
Deleting your Verso account may not automatically cancel a subscription billed through Apple or Google. If you have an active subscription, manage or cancel it in your App Store or Google Play subscription settings before deleting the account.
Need help?
Email support@askverso.app. Include “Account deletion” in the subject line.