Privacy Policy

Verso / Guanju is provided by Guangzhou Dingfeng Culture Media Co., Ltd. (“we,” “us,” or “our”).

Depending on the features you use, we may collect:

• Account information, such as email address, phone number, user ID, and authentication status.
• User content, such as questions, reports, follow-up messages, review notes, and support communications.
• Technical information, such as operating system, OS version, app version, declared platform, actual platform, install ID, timestamps, and a privacy-protective hashed device identifier.
• Usage and security information, such as feature interactions, platform changes, service logs, and signals used to prevent fraud or abuse.
• Referral information, such as a lead ID or invitation code when you join through a campaign or invitation.
• Purchase information, such as product ID, transaction ID, purchase status, credit balance, and refund status. Apple or Google processes payment-card details; we do not receive your full card number.

We use information to provide reports and follow-up experiences, synchronize account data, maintain security, process credit balances, respond to support requests, improve product reliability, analyze beta participation, prevent fraud, and meet legal obligations.

To generate and deliver the service, question text and necessary context may be processed by contracted cloud, AI, analytics, communications, security, and support providers. We limit the information shared to what is reasonably needed for each service and require providers to process it under applicable agreements.

Do not submit information that you are not authorized to share. Avoid including unnecessary identity documents, financial account numbers, medical records, or another person’s sensitive information in a question.

We use an app-scoped install ID and, where needed, a hashed identifier derived from platform-permitted signals for compatibility, account security, cross-device continuity, beta analysis, and fraud prevention. We do not intentionally collect permanent hardware identifiers or create an intrusive device fingerprint to bypass platform privacy controls.

We retain personal information only while needed for the purposes described in this policy, while your account remains active, or as required for legal, tax, accounting, security, dispute-resolution, and fraud-prevention purposes. Retention depends on the type of information, the reason it was collected, and applicable requirements.

When information no longer needs to be linked to you, we delete it or de-identify it where reasonably possible.

You may request deletion of your account and associated personal data through the app or our web deletion page. Deletion is permanent. Limited transaction, security, or compliance records may be retained where required or reasonably necessary, with access restricted and identifiers minimized where practical.

Our users and service providers may be located in different countries or regions. Information may therefore be processed outside your place of residence, subject to appropriate contractual, technical, and organizational safeguards required by applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or delete personal information, or withdraw consent where processing relies on consent. Contact us to submit a request. We may need to verify your identity before fulfilling it.

Verso is not directed to children who are below the minimum age required to consent to digital services in their jurisdiction. If you believe a child has provided personal information without appropriate authorization, contact us.

We may update this policy as our services or legal obligations change. Material changes will be communicated through an appropriate channel.

Email: support@askverso.app